Question 1

What is myBill.my?

Accepted Answer

myBill.my is an electronic payment network that powers real-time bill payments, anytime and anywhere. 
We have partnered with numbers of billers to allow their customers to pay bills with debit and credit cards and bank accounts nationwide.

Question 2

How does myBill.my work?

Accepted Answer

After enrollment, merchant/biller partner has directed their customers to pay their bills through the myBill.my payment network then completing the payment is a very simple process:

Customer select one of the payment options available to them 
For Bank Account and Credit/Debit card payments they enter in their account details, review their payment details then enter a payment amount and submit the payment.

Question 3

How do I get started?

Accepted Answer

To request a demo or reach our sales team, please email sales@mybill.my or complete this form.

Question 4

Does myBill.my work outside of Malaysia?

Accepted Answer

myBill.my currently does not work outside of the Malaysia.

Question 5

How much does it cost?

Accepted Answer

Our pricing models are flexible. For more detail, please reach out to our sales team at sales@mybill.my

Question 6

How do I login to my account?

Accepted Answer

Go to https://www.mybill.my and follow the prompts to log in. If you don’t have an online account yet, you can request one there.

Question 7

What are my integration cum enrolment options?

Accepted Answer

There are 2 simple ways to add myBill.my:

1 – Add myBill.my to your business website – Simply add a page link to your website or drop in a ‘Pay with myBill.my’ button to start receiving payments. 
2 – Build a fully customized experience – Customize your customer’s payment experience using our rich set of API’s. Contact our sales team at sales@mybill.my if you have questions about which one is right for you!

Question 8

Who should I call for help?

Accepted Answer

For assistance, please email our merchant support team at support@mybill.my or call us at 1 800 88 6325. If your customers have a myBill.my question, please direct them to our support line at +603 7621 6325.

Frequently asked questions